The plugin of IP-telephony ‘Telphin’ is integrated into UTIP CRM 2.11.0.0, which let clients make calls straight from the system. There is a necessity to set up the software ‘Softphone’ for making calls. 

Make calls straight from the system

All stages of dealing with clients are implemented in the application after the plugin installation. Call center managers can make telephone calls by click the appropriate telephone number.

Extended reports

We have added the report ‘By phone calls’ to CRM 2.11.0.0. In the report ‘By first phone calls’ you can trace the time from the registration of client to the moment when the manager had made a phone call for the first time. 

Report ‘By staff members’ provide you phone call statistics and details for efficiency assay of employee performance. 

Phone call recordings

All the conversations through the plugin ‘Telphin’ between staff members and clients are being recorded. You can listen or download phone call records any time. It allows to check employee performance and its quality, improve conversation scripts, be more successful in handling a rejection.

You can get all the details about new possibilities in CRM 2.11.0.0 in sales department.

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